Refund policy
We offer a 30-day return window for all orders.
Because all items are made-to-order through our fulfillment partner, returns fall into two categories:
1. Damaged, Incorrect, or Misprinted Items (Free Replacement)
If your item arrives damaged or incorrect, we will replace it at no cost.
You do not need to return the original item.
Please contact us within 7 days of delivery with photos of the issue.
2. Standard Returns (Customer Pays Return Shipping)
If you wish to return an item for sizing issues or personal preference, you may return it within 30 days.
Conditions:
-
Item must be unworn and unwashed
-
Customer is responsible for return shipping
-
Refund is issued once the item is received and inspected
-
Original shipping charges are non-refundable
3. Final Sale Items
Custom designs, limited drops, and promotional items are not eligible for return unless defective.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at drew@treadandtorque.com